Privacy Policy.
More Than a Midwife
Effective Date: 1/4/2025
More Than a Midwife ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information necessary to provide our health services, including:
Name, date of birth, and contact details (email, phone number, address)
Medical history and health information relevant to maternity and midwifery care
Medicare or private health insurance details
Payment and billing information
Any other information provided in consultations, bookings, or online forms
We collect this information directly from you or with your consent from third parties, such as healthcare providers, with whom you have a relationship.
2. Use of Personal Information
We use your personal information for the following purposes:
Providing maternity and midwifery care and related health services
Scheduling and managing appointments
Communicating with you about your care, bookings, or administrative matters
Processing payments and insurance claims
Complying with legal and regulatory obligations
Conducting quality assurance, research, and health education (with de-identified data where possible)
3. Disclosure of Personal Information
We may share your personal information with:
Other healthcare providers involved in your care (e.g., doctors, hospitals, allied health professionals)
Medicare, private health insurers, and billing providers
Government authorities where required by law (e.g., reporting communicable diseases or complying with court orders)
IT service providers and administrative staff who support our operations (under strict confidentiality obligations)
Any third parties with your explicit consent
We do not sell or share your personal information for marketing purposes without your permission.
4. Data Storage and Security
We take reasonable steps to ensure the security of your personal information by implementing safeguards such as:
Secure electronic medical record systems
Encryption and password protection for digital data
Restricted access to personal information on a need-to-know basis
Regular security audits and compliance checks
If a data breach occurs that is likely to cause serious harm, we will notify you and report the breach in accordance with the Notifiable Data Breaches scheme.
5. Access and Correction of Personal Information
You have the right to access and correct your personal information. To request access or correction, please contact us at:
More Than a Midwife
rachael@morethanamidwife.com.au
We may need to verify your identity before granting access. In some cases, we may refuse access as permitted by law, and we will provide reasons for any refusal.
6. Website and Online Data Collection
Our website may collect personal data through:
Online forms, booking systems, or inquiries
Cookies and analytics tools (e.g., Google Analytics) to improve user experience
Social media interactions and embedded third-party content
You can adjust your browser settings to manage cookies. However, disabling cookies may affect website functionality.
7. Complaints and Concerns
If you have concerns about how we handle your personal information, please contact us using the details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Any updates will be posted on our website, and the effective date will be updated accordingly.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
For any questions or further information, please contact us at rachael@morethanamidwife.com.au.